Common questions
How quickly will I get a reply?
Most messages are answered within one business day. Paid plans include priority support, and Pro adds always-on priority handling.
I have a billing or refund question — is this the right place?
Yes. Send it here and include the email address on the account. You can also read the refund policy first, which covers eligibility and how refunds are processed.
How do I report a QR code being misused?
Use the Report Abuse link on the scan page of the code in question, or the abuse reporting page. Those reports go straight to the moderation queue rather than the general inbox.
How do I report a security vulnerability?
Please use the disclosure process on the Security page rather than the contact form, so the report reaches the right people without sitting in a general inbox.
